Need a replacement window spring balancer

Hi Patrick,

There is a chance that we can supply you with a replacement channel balance for you window. However, to determine the correct replacement balances needed for your window, I'll need to see a photo of an undamaged balance removed from the window. Unfortunately, the stamp from the balance does not indicate the type of balance you need. It only tells us the weight range the balance should be able to carry to support the weight of your sash.

To properly identify them, I'll need to see a photo of any attachments that may be on the top or bottom of the balance.

If this is a tilt window, I'll need to see any attachments that could possibly be left behind in the window or that could possibly be attached to the bottom of the window. If there is a hook at the top of the balance, I'll need to see the space in the window channel where the hook connects.

If there are no balances in the window at all, I'll need to see an undamaged balance from a similar window and I'll need to know the height of the visible glass as well as the window weight.

Let me know if you have any questions.

Thanks for the photos.  It looks like you have either the S380-27 with a 1" shoe or the S385-27 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement.

You'll need to select the 2640 stamp for the balance and the 16-002 is the Take Out Clip is the metal piece you are searching for.

Comparison of the S378, S380 and S385 balance shoes.

Alternate image for 16-002