I ordered a batch of Truth Encore Casement Operators because they were a great deal, unfortunately, on delivery I realized that the Low Profile Operator requires a special track, p/n 32384. Do you happen to stock this track?
I can confirm my operators are identical to the Swisco 39-438B. You will note that the unit has a rectangular slider riveted to the arm. It cannot utilize the separate, square slider 39-529, and the accompanying track, 39-528. There is a low profile track that mates with the slider that's riveted onto the low profile operator, that's the track I'm after. I included a pic of the desired track.
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Lauren from SWISCO responded:
May 18, 2022
Hello, thank you for posting, Unfortunately we do not carry a track that is compatible with the guide on the end of the 39-438B operator. I apologize that we cannot offer a solution. Please let us know if you have any additional questions. |
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Lauren from SWISCO responded:
May 23, 2022
Hello, After further research, we are able to bring in a compatible track that will work with the guide on the 39-438B operator. I will be in contact as soon as this part is available which will take a few weeks to bring into stock. Thank you for your patience! |
