Need channel balances and top sash guides

A home owner from Florida says:

December 13, 2017

Last week I did order 28'' series 385 channel balances from Swisco. I received them yesterday and they are 1 inch smaller and the shoe is different than the one I had. I ordered 28" 385 series because the sales person at Lowe's told me this was the one I needed (according to the number on my old balance) and I could order them from Swisco. I would like to know if the inch difference and a different shoe will be a problem before I install them. Also I need to buy top sash guides but I need help with them (Please see pictures)

Thank you for your time and help.
Nelson

Paul from SWISCO responded:

December 19, 2017

Thanks for writing in, Nelson. Let's start with your top sash guide. See if you could make our 18-180 work for you. Usually, our S380-28 channel balance goes along with that guide. Between our S380-28 and our S385-28 channel balances, the subtle difference lies within the depth of the bottom balance shoe. For our Series 385, the shoe depth is 1-3/32" and for our Series 380, the shoe has a depth of 1". At times, I have known service people in this predicament to file down the two humps to make the shoe have a 1" depth.

1/2" Top Sash Guide

18-180

$1.67

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