Need four (4) replacement channel balances

Question

1) Broken Top pic shows initial problem. When this broke, the channel fell and broke the cord inside the channel. This happened on two separate channels on two different windows. Can I drill a new hole just a little lower in the channel for the replacement?
2) I could not get the window clip out of the channel. I can loosen with a
screwdriver, and move up and down, but cannot remove. Any suggestions?
3) Number stamp is "28B - BSI (or 1).

Paul · Accepted Answer

Hi there. My recommendation for your balance is the S770-28 with the 28B stamp option. As for the broken hole in the top sash track, you can go slightly above or below the broken hole but I think the vinyl has been compromised and the new hole will eventually break. I suggest taking the screw to your local hardware store and getting a longer one to reach past the vinyl window and screw it to the wood frame around the window.

The clip you're referring to is called a pivot shoe. The 15-129 looks like it could be a good match but take a look at the specifications and see if you agree. If you can move the pivot shoe up and lock it in place with a screwdriver, the pivot shoe is still good.

As for removing it, see the video below. It will show you how to do so using the cut-out method.