Need help identifying replacement part

Handy Person from Guerneville, CA
I thiink I need a S385-20 2040 but not sure about the clips since it doesn't seem to attach to the window like your video shows and seems internal to the sash only.
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2 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

We'd be happy to look into this for you but we'll need a bit more information to narrow down your options. If you could show us the connecting point between the spring and pulley inside the metal channel of an undamaged balance, that would help us confirm if our stock balances could work for your repair or if they would need to be special ordered. Your balance should use a hook at the end of the pulley cord for installation but you'll need to check an intact assembly to confirm. Thank you!

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