Need help ordering the right part

Quick Learner from California
Hello, my broken part is on the left (darker item). I ordered the one on the right thinking I had it correct, but it is not the same density and has a larger shoe. Please let me know what part I need to order to match my existing broken one? I also need to order the corresponding clip that goes in the upper window slot (the one that you pop out to release the guide)
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Tom
Tom from SWISCO
SWISCO
Expert

Thanks for reaching out to us. We ought to be able to supply your original balance, but looking at its design I think it might be a custom assembly.

Before I can confirm, can you show me a couple photos of the bottom fitting from different angles? I'm chiefly interested in seeing it from the top. Can you also tell me how many you wanted to buy altogether?

If I'm right, then once I've confirmed the make of your assembly I'll email you a purchase link and price quote that you can use to place an order on our site.

Quick Learner from California
Sure, perhaps these will help further?
4 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

Thanks! These photos are a huge help. I also see that the stamp reads 27-11, which is different than what I thought it read originally; I'm glad you sent these photos.

As suspected, this will need to be a custom order. I still need you to tell me how many you wanted to buy, as we have to pre-set quantity ahead of time. Once I have a count, I'll email you that purchase link.

Quick Learner from California
Thanks Tom, let's order two of them and if you can also include two of the metal clips that go in the window frame (the ones that pop out to release the balance)
Tom
Tom from SWISCO
SWISCO
Expert

Sounds good! That other part you're talking about sounds like the take out clip. I'm not sure what style you have, but our 16-002 is common enough on this kind of window. You should check your originals to ensure that it's the same style.

If so, you may add this to your cart at your convenience.. I can't put these on a custom balance quote, so don't forget to do that before you check out.

I'll email you that link now.

Quick Learner from California
Thanks a million!
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