Need help to chose the right part

Home Owner from Florida

Good Day,

My name is Joseph , a condo owner in Florida, Need to order a set of spiral balances for a non tilt window, can not determine the color of the tip for sure.

It looks aqua to me, and when compared to your sample it tells me it is blue.

Diameter is 5/8 and the length is 30 inches.

I will appreciate your help for clarifying this for me and confirming what part to order.

Will be ordering brackets and a charging tool.

Thank you.

1 user uploaded image
9 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi, Joseph.

We'd be happy to help but we would need to see clear and up-close photos of the extended inner spiral tip, along with the bracket attachment. 

Thank you!

Home Owner from Florida
Thank you for getting back to me, currently, I am not at that location, will be going there in 10 days and will send you all you requested.
Once again thank you for your help.
Emily
Emily from SWISCO
SWISCO
Expert

Sounds good, we will be here to help! In the meantime, we recommend weighing the sash on a scale. Let us know the precise weight and we can determine the appropriate spring strength from there. 

Home Owner from Florida
Good morning,
Attached are few mor pictures, I hope that will work to determine the item needed .
Once again, the tube is 30" long.
And the weight is about 12 Lbs.
I was unable to take out the window, but got the sight with a luggage scale.
5 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Great, thank you for the additional photos! It looks like your hardware is a match for our 5/8" diameter S500-30 non-tilt spiral balance. We usually recommend sticking with the original tip color but the red tip option can support a sash weighing 7 to 29 pounds. Look over the specifications and see what you think. 

Home Owner from Florida
Great, thank you very much.
Home Owner from Florida
Now I am facing a problem with the brackets,
The one I have is 2 3/4 long, and 3/8 wide.
Please see picture,
Kindly give me the item number that matches
Thank you
3 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Sure, we don't sell an exact match for this old bracket but I recommend our 17-012 which is compatible with the Series 500 spiral balance. 

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