Need replacement caldwell window balancers

A home owner from Petaluma, California says:
Need replacement caldwell window balancers
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Emily from SWISCO responded:

Hey there!

We'd be happy to help identify your balance but we'll need to see some pictures of your bottom fitting to determine which Series you'll need.

Thank you!

A home owner from Petaluma, California says:

Here are pictures of the fittings. Thank you

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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S380-20 or S385-20, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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