Need to find replacements to fix one of my windows

Hello,

We can supply your replacement balances but it will need to be a custom order due to the length, extended travel pulley system, and unique combination of end attachments. To confirm the correct replacement, we'll need to see a clear, close-up photo of the metal hook attached to the pulley cord and confirm the shape of the back of the bottom fitting. Thank you! 

Thanks for getting back to us. We just sent over an order link and price quote for you to review. Take a look and let us know if you need anything else. 

This part would not be included in the order link since it is not part of the balance but it does resemble our 16-002 take-out clip. This part is used to catch the balance at the top of the window jamb to remove them. If the dimensions below match yours, you can add them to your cart directly from our website to purchase with your custom balances. 

Alternate image for 16-002