Need to know




Thanks for reaching out to us. We're happy to help but I'll need more information to narrow down your replacement options. Can you show us a photo of the pivot shoe, preferably removed from the window sash? I will do my best to assist from there.





I'm afraid your photo didn't come through. Could you try uploading it again for me? You can also email your photos to help@swisco.com with reference number D320499.



Thank you! Our S161-09 comes to mind. Have a look and see if the specifications match what you need.





Yes, we recommend replacing the balances on both sides of the window. You can place an order right on our website at your convenience as well.