Need two replacement balances

A contractor from New York says:
January 5, 2022
The only marking I found was the number
1920. One side I measured 20"
As you can see all the parts that help open the window
are missing.
Thanks
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Casey from SWISCO responded:
January 10, 2022

Hello,

With this combination of attachments, you could have either an S380-20 or S385-20 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 1920 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.


Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A contractor from New York says:
January 10, 2022
Good Morning,

I measured and it is 1"
Model S380 Is the one.
I would like to order it.
I sent more photos for you to review
just to double check.

Thanks Al
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Casey from SWISCO responded:
January 10, 2022

Great, you can purchase the S380-20 with a 1920 strength option directly on our website. If you need any assistance placing your order, feel free to give our customer service department a call at 856-317-6263. 
A contractor from New York says:
January 10, 2022
Casey
I ordered them..
Appreciate your help.

Thanks
Al
20" Series 380 Channel Balance
20" Series 380 Channel Balance
S380-20
$9.38
20" Series 385 Channel Balance
20" Series 385 Channel Balance
S385-20
$9.38
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