Need window spring balance assembly

A home owner from Illinois says:
April 18, 2022
Have Windows circa 1989, windows sash does not stay up and needs replacement, spring or assembly. Not sure of brand. I have done this on my mother's house but not this one. Part consists of a plastic rectangle with channels for sash to go up and down, and integrated springs. To tilt out window, press in on this plastic piece and rotate sash inwards. Need this plastic balance assembly.
Thumbnail of the uploaded file named PXL_20220320_174553488.jpg
Profile picture of Casey
Casey from SWISCO responded:
April 20, 2022

Hello,

It looks like the window in your photo uses jamb liners with naked springs, which, unfortunately, we cannot replace. The only part for this assembly that we carry would be the 15-104 friction shoe. 

If you need new jamb liners, your best bet would be to reach out to a local millwork for assistance. Thanks for posting. 
Caradco Friction Shoe
Caradco Friction Shoe
15-104
$1.95
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.