Tom from SWISCO responded:
May 5, 2017
Thanks for posting. If the hex came out of the operator, then you will likely need an all new operator. Can you show me a picture of yours out of the window?
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Paul from SWISCO responded:
May 12, 2017
Ah, I see. Your handle was an old discontinued part which, along with the original operator, are no longer made. I suggest taking a look at the 39-206, 39-389 and 39-390 operators to see if you can adapt any of these to the window. Some customers had a little difficulty, so you might need to change the back set on the operator housing body to have the window operate properly. I am sorry we cannot offer an easier solution.
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