Non-tilt balance removal problem

A home owner from los gatos,ca. says:
this question is for mike. i saw your video on replacing non-tilt window channels. i followed your direction but the right side channel keeps falling out of the window casement. can you tell me why that is happening & how to correct?
thank you

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Mike from SWISCO responded:
Thanks for posting! Please make sure that the 16-002 Take Out Clip is pushed back in so that it doesn't pull it out as the balance is moved.

If it still persists, you need to make sure that the top sash carrier isn't cracked.
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