Non-tilt balance removal problem

A home owner from los gatos,ca. says:
this question is for mike. i saw your video on replacing non-tilt window channels. i followed your direction but the right side channel keeps falling out of the window casement. can you tell me why that is happening & how to correct?
thank you

Profile picture of Mike
Mike from SWISCO responded:
Thanks for posting! Please make sure that the 16-002 Take Out Clip is pushed back in so that it doesn't pull it out as the balance is moved.

If it still persists, you need to make sure that the top sash carrier isn't cracked.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at