Emily from SWISCO responded:
May 17, 2023
Hello there! Thank you for reaching out to us. I'm afraid I can't identify what you may have from this description. In order to help, I would need to see an undamaged balance removed from the window along with any attachments or pivot shoes. |
Hello:
And thanks for your reponse. I've attached photos but the undamaged assembly is still in the window jam. This is because I don't know how to remove the shoe from the jam. I suspect some type of spread, which I don't have, is needed. I hope this photo will suffice. I also added photos from the damaged one. I hope these will work. Let me know if you need anything else.
Respectfully,
Jeff
Emily from SWISCO responded:
May 22, 2023
To remove the T-lock shoe, you just tilt it out and twist it so that the "T" is vertical instead of horizontal. It should just slip out of the jamb after that. As for the balance, it appears you have the Series 795. This part installs at the top of the window jamb with a screw tab but I think yours may use a 15-195 hook instead. Can you confirm that for me? Can you also confirm the stamp imprinted on the metal channel? If it indeed uses a hook, this will have to be a custom order. Note, the Series 795 comes attached with the 15-195 closed cam T-lock shoe by default so I recommend you compare the specifications with your old shoe once you remove it from the jamb. |
Good Morning:
Thanks again for your response. I can confirm that the balance installs at the top with a "hook." The stamp on the metal channel is: 20C. Off to the right of that stamp is "BSI," oriented vertically in smaller letters. And of the right of that is "TV" oriented normally.
By the way, there's nothing damaged on either channel. It's just the shoe-locks that appear damaged. I can't re-secure the channels to them.
Thanks,
Jeff
Emily from SWISCO responded:
May 22, 2023
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Emily from SWISCO responded:
May 23, 2023
Once you remove your old shoe, you will have to compare the specifications of the 15-195 and 15-194 with yours to see if one of these matches up. If you're still not sure, upload a photo of the shoe you have now once it's removed and we can work from there. I'm afraid we don't have a video dedicated to how to replace the Series 795 but I recommend you take a look at the video below starting at the 3:15 mark. This will show you how to install the S795 into the jamb. I hope this helps! |
Emily from SWISCO responded:
May 23, 2023
I'm glad it helped! As for the shoe, you would want the 15-194 T-lock shoe based on what I see here.
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Emily from SWISCO responded:
May 23, 2023
You can place an order for this part directly on our website at your convenience or by calling (888) 991-1929! |
Emily from SWISCO responded:
May 24, 2023
My pleasure! Let me know if I can be of further assistance and best of luck with the repair! |