(They originally ordered 40-198, but that has a 4 edge lock mechanism, and they need a 5 edge one.)
3 pictures of what we need.
Order 2010267 / Mortise
Home Owner from USA
Jan 23, 2023 3:30 pm
5 user uploaded images
4 Replies
Jasmine from SWISCO
Jan 24, 2023 11:06 am
Thanks for writing in.
Unfortunately, we do not have a replacement storm door handle set for the type of handle and mortise lock you have. Your handle set comes equipped with a hexagonal shaped spline hole, ours is equipped with a square shape hole.
Sorry we can't be of more help!
Home Owner from USA
Jan 26, 2023 12:17 pm
Can you give us a return authorization number? We found correct part.
Jasmine from SWISCO
Jan 26, 2023 2:31 pm
We're sorry that your purchase did not work out for you.
Our Return/Exchange Policy can be viewed online at: http://www.swisco.com/informative/pd/Swisco-Policies/Return_Exchange-Policy
