Order does not fit our 1996 windows

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Quick Learner from Indiana

Mar 22, 2024 6:15 pm

Parts we bought don't fit
Need return and order the correct part.
Terry

4 Replies

Emily from SWISCO

Mar 25, 2024 9:06 am

Thanks for reaching out to us, Terry. I'm sorry to hear the parts you ordered didn't pan out. You can find our return policy here.

We're happy to help but we'll need more information. Can you upload photos of the original lock you're looking to replace?

Quick Learner from Indiana

Mar 26, 2024 4:12 pm

A customer service agent sent me the return instructions. Here are some photos.

5 user uploaded images

Emily from SWISCO

Mar 27, 2024 8:09 am

Thank you kindly for the photos. I see that you ordered the 38-144 casement sash lock which is the best option we have in our inventory. Can you go into more detail as to how this part didn't fit or what issues you ran into?