Ordered the UNIVERSAL JOINT WITH POLE RING, 11/32" 39-336 and it is too small.

A home owner from Texas says:

I ordered the Universal Joint with pole ring 11/32" 39-336 and it is too small to replace my handle. Does this come in another size? Please see picture.

I need the universal joint because this window is in a skylight that is 20 feet off the ground and requires a ladder to open it. I have a pole, now I need to get a compatible handle..

Thumbnail of the uploaded file named PXL_20210620_171851916.jpg
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Emily from SWISCO responded:

Hi there!

Unfortunately, we only carry the 11/32" pole ring. I truly apologize for the inconvenience.

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