PGT single hung windows top sash guide help

This is a problem when top sash carriers break. The balances travels up past the sash.

First, do you have a take-out-clip (like 16-002 ) toward the top side channel of your window? This is the clip which helps you remove the sash. What you need to do is to try and push or pull down each balance and keep it down while raising up the sash. This is what the 16-002 is used for. So pull down each balance below the clip, pop out the clip and slowly allow the balance to rest up against it.

Now with the balances resting under the take-out-clips, raise the window sash up and over the balances. Push sash to one side and remove the sash like you would normally when you need to clean or repair the glass. Be careful while doing this because the balance is under pressure and it can spring up like a projectile. Remember safety first and wear eye protection.

When all is done, send us some photos and dimensions of the parts you need identified, we would be happy to research them.

I am afraid we can't ascertain what kind of top sash guide you need without seeing pictures of an undamaged one to confirm. The PGT 18-015 is of course very possibly what you need since it's the same brand, but sometimes with this hardware there are exceptions. Compare your dimensions to what we have listed on the 18-015 shop page; if anything differs, let us know in what way, and please send pictures of an undamaged guide, removed from the window and from the front and side. We'll do our best to assist from there. Many thanks.