Pacific Industries Window Latch-Lock

A home owner from San Jose, CA says:

Hello,

I just placed an order #1566826, looks like I ordered the wrong window lock!!

Can you put my order on hold until you can call me to help me find the window lock I need, it appears Pacific Ind. is no longer in business.

Thank you,

Janelle

Thumbnail of the uploaded file named 3.jpg
Thumbnail of the uploaded file named 4.jpg
Thumbnail of the uploaded file named 5.jpg
Thumbnail of the uploaded file named 1.jpg
Thumbnail of the uploaded file named 2.jpg
Profile picture of Tom
Tom from SWISCO responded:

Hello, Janelle. It looks like you placed an order for the 26-089P, but that appears to be what you have in your photos. Is there any reason you don't think our product will work?

I will also ask our customer service team to put your order on hold until we get to the bottom of this.

Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Styles of Tilt Window Latches
Styles of Tilt Window Latches
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.