Tom from SWISCO responded:
November 17, 2014
Hey, Trina. I think we can help. Now, I don't think the arch at the top will mean anything, so for now let's not worry about that. Let's just concentrate on getting those balances out of the window.
When you watched out video, did you notice that the channel balances had to catch the take-out clip (16-002) before they were removed? You will have to do this if you want to remove the sash and balances. Push the balance down by hand and hold it in place while someone pops your take-out clip, then gently raise the balance under it. From there, you can raise the sash to disengage it from the window. If you don't have a take-out clip, you can install a screw as a temporary measure. Once you remove the balances, though, you won't find a part number that will tell you what the Series is. The only part number printed on a balance is the option, which just tells you how strong the spring is. The only way to identify the Series is to match up the nylon guides on either end to each Series in our catalog. To make things easier, you can simply take pictures of these nylon attachments and upload them here for us to see. Watch the video below for more information. |