Part identifier inquiry

Question

I believe I erroneously ordered the S140-9. That was not your fault. No resolution will be needed because it was entirely my fault. I would just like to order the correct one moving forward.

With regards to the window, we had it installed in 2017 by Lowe's. The process was so negative that I vowed to never shop with them again. That nonsense, had the window working as intended till last year. I called the manufacturer of the windows to request replacement parts and they notified me that the window that we had installed was discontinued. They recommended that we reach out to your company for replacement hardware.

The window never had any excessive force or impact. I believe the coils just unfurled and went bad. Hope this helps. Looking at your website, I think I will need the s210 double coil. However, you all are the experts. Please advise.

Bob · Accepted Answer

Hello there. Sorry that the Series 140 didn't work out for you; view our Return Policy here. Now, as for what you actually need, I believe you actually have the 15-087 Coil Balance Shoe, which is a little different from the Series 210 assembly; to confirm, view the diagram below and let me know if the width and thickness match what you have.

Detail of 15-087

If this is indeed the 15-087, this shoe is compatible with Series 180 Coil Balances and the 15-086 Tandem Housing. With this assembly all the parts are sold separately--note however that means you only need to replace what's broken. For the coil springs you have to choose a spring weight for each spring you replace. The spring weight is usually denoted by a stamp somewhere on the coil spring itself. Don't go by the stamp on the shoe--this isn't always reliable with this particular balance Series. If there are no stamps on the springs, or you're uncertain, give me the exact weight of the window sash that these coil springs support, and I can work out what you need.