Part size wrong

Contractor from Márcio da Silva
I bought the new part from you , but the part you guys send me is 1 3/16", and the part I have at the window is 1" inche.
Do you have the part with 1" wide ?

Thank you
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2 Replies
Lauren
Lauren from SWISCO
SWISCO
Expert

Hello,

This looks similar to our 1" 15-194 T-Lock Shoe. There's an issue, however. Your old shoe has that groove in the stem that interfaces with a similar groove in the channel balance. Both our shoes and balances lack this characteristic groove. Unfortunately you will need to change out the channel balance as well as the T-lock shoe. Please review our Series 795 channel balance. This balance comes with a 15-195 shoe that will then need to be swapped out with a 15-194 1" inch shoe, which is sold separately. Please also note that the Series 795 balance is installed using a screw tab. You will need to check your current balance to see how it is installed, if it uses a hook instead, please let us know! 

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