Parts needed

A home owner from CA says:
Simonton double hung bathroom window, weight is 10lb. 1oz.

Coil spring broke. Need new parts.
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Emily from SWISCO responded:

Hi there!

We'd be happy to help but we'll need to see an undamaged pivot shoe removed from the track to help narrow down your replacement options.

Thank you!

A home owner from CA says:
Spring appears to be #65 35...
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Emily from SWISCO responded:

The shoe pictured here appears to match our 15-199 that uses the 1/2" Series 160 or the 3/8" Series 165 coil springs. Measure the width of your coil band to see which one matches best and let us know if you have any questions. 

A home owner from CA says:
Coil spring is 1/2"

No questions, just need the parts. Thanks, Steve H.
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Emily from SWISCO responded:

Gotcha! I recommend our 15-150S single coil support which is compatible with the 15-199 shoe. You can also use (1) S160-5 5.5 pound coil spring on each side of the window. This would total 11 pounds of overall support but will be fine so long as the coil weights are within a pound of your sash's actual weight. 

You can place an order for the parts I recommended directly on our website whenever you'd like. 

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