Patriot window parts

A home owner from West Deptford, NJ says:
August 8, 2016
We have single hung bottom tilt-in Windows that were put in when our home was built 23 years ago. The Windows do not stay open or can be difficult to open.

Will replacing the part fix the problem? Is so, can you supply the part?

Thanks,
Sharon
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
August 10, 2016
Thanks for posting. The part you're showing is the pivot shoe. It looks to be in good condition, actually. If your windows are not staying open, then it is likely a problem with the balance, instead. Since you specifically have a spiral balance, you may be able to simply adjust it to get the tension back. Check out the guide below to see how you can do this.
Guide: How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-015
$1.55
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.