Hi this is John hope you can help me
Tom from SWISCO responded:
June 16, 2020
Hi, John. We can definitely help you. I think I know just what you need, but I don't want to put the cart before the horse. Before I recommend anything, can you show me a picture of the metal clip that's at the end of the cord? This would be what the balance uses to install at the top of the window track and will confirm exactly what you have. Thank you! |
Tom from SWISCO responded:
June 17, 2020
It does, thank you! I recommend the Series 795 channel balance. I am very confident that this will work for you. Also note that your shoe has an open cam, meaning it has a hole straight through to the other side. The Series 795 does not. That means you will need to purchase the 15-195B open cam pivot shoe separately and swap it out when you receive these products. The video below will show you how this is done. It's very easy. |
Tom from SWISCO responded:
June 18, 2020
That's not really something I can answer. It depends on what's broken. If you think anything else needs to be replaced, you'll have to carefully look over your window and pick out everything that's broken or malfunctioning. Then, send us a picture of each part to identify. |