Tom from SWISCO responded:
March 6, 2014
Thanks for posting! I'm sorry to hear our 15-047 didn't work out for you. You don't have to send your old shoe in, though. You can just snap a couple of pictures of it removed from the window and upload those pictures to this thread. That way you don't have to wait so long. We will also need you to tell us the width and thickness, the two most important dimensions. Thanks!
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Paul from SWISCO responded:
March 19, 2014
Thank you for the images. I'm afraid I cannot determine its size based on these pictures, though. Can you confirm the width and thickness?
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Paul from SWISCO responded:
March 20, 2014
Ah, I see. That clears things up. You never want to buy a pivot shoe based on color. Size is far more important. Based on your dimensions, I think you should consider our 15-046.
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