Pivot lock shoe

Question

My Polaris double hung vinyl window won't stay up. I checked the other working ones and the pivot lock shoes are what seem to be missing. Is this an easy fix?

Bob · Accepted Answer

Hello there. The Polaris brand is sometimes associated with older versions of the 15-177, but you'll need to remove your old shoe and compare to confirm it matches up. The video below shows how to remove and replace a similar balance and shoe system. Let me know if you have questions.