Pivot lock shoes falling out

Question

My Norandex windows (Prism?), double hung, have tilt to clean. 12 yrs old. The "shoes" have begun falling off the coil. Repair guy says I need to order new shoes, that mine are breaking. I need shoes for fixing 3 windows total, and must include the 7/8" cylinde.
Also the plastic "stop" that fits inside the top window's track has crumbled - I need to replace those on 3 windows as well.
I don't know how the "shoes" get reattached to the coil.. but I assume I don't need to worry about that? Or do I need new coils too?
Thanks for helping me figure out what I need to order.

Bob · Accepted Answer

Thanks for posting. This is a Simonton Pivot Shoe and Coil Balance system that, unfortunately, is no longer made. Fortunately you should be able to replace it with the sturdier 15-259 Pivot Shoe; however this will indeed require you to replace the coil springs also with our Series 159 springs. We have a video that takes you through the process. See below, and let me know if you have any questions.