Pivot shoe for tilt out aluminum window

A home owner from Toronto, Ontario, Canada says:
February 7, 2021
Hi there,
While cleaning the window the pivot shoe cracked and the metal part broke off. Is it possible to replace it? It won't slide up and down with the upper window anymore, and that upper window now won't stay put unless the bottom one is locked.
Thumbnail of the uploaded file named PXL_20210207_172935074.jpg
Thumbnail of the uploaded file named PXL_20210207_173718705.jpg
Thumbnail of the uploaded file named PXL_20210207_173732173.jpg
Thumbnail of the uploaded file named PXL_20210207_173815541.jpg
Profile picture of Tom
Tom from SWISCO responded:
February 10, 2021

It is possible to replace your pivot shoe, yes. See our 15-215. I believe this will work for you as a replacement, but review the information we have on its store page and let me know if you have any questions.
Quick-Tilt Pivot Shoe Sash Carrier
Quick-Tilt Pivot Shoe Sash Carrier
15-215
$3.38
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.