Pivot windows broken sash shoe

A home owner from Minnesota says:
March 27, 2021
I tilted my window out to clean it. The right side shoe broke, the metal part. You can see this in one of the photos. The other photo is the side that is working fine. Can you please tell us what part to order? We bought your product code item #15-215. But the one in our window looks like it has a little tiny screw on the side and the ones we ordered don't. Your help is appreciated.
Thumbnail of the uploaded file named 623A0C43-2D6C-4953-B7BC-0F37C96D228F.jpeg
Thumbnail of the uploaded file named 89701F3F-244E-4C32-A19E-7F9095F29C08.jpeg
Profile picture of Tom
Tom from SWISCO responded:
March 30, 2021

I think our 15-175 is a better option for your old shoe. You may want to remove yours from the track ahead of time just to be 100% sure, though. We have detailed photos and dimensions on its store page that you can use as a reference.
Quick-Tilt Pivot Shoe Sash Carrier
Quick-Tilt Pivot Shoe Sash Carrier
15-215
$3.38
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.