Please help ID a window balancer. : SWISCO.com

Handy Person from Florida

Mar 20, 2023 12:45 pm

Stamp on side shows 28D, Frame is 9/16" wide, the metal frame is 29" long.
I have ordered from you before. Your order number was 1347517. Those were S395-26 but these ends look different and they are longer. These are for our condo clubhouse windows.

3 user uploaded images

7 Replies

Jasmine from SWISCO

Mar 21, 2023 1:59 pm

Thanks for reaching out. It looks like these balances could be our S380-29 or the S385-29 with a 2840 stamp. To determine which series you have, you'll need to confirm the depth of your bottom shoe. I've included the dimensions below so that you can compare it to your bottom shoe. Let me know if it does not match what is shown.

Comparison of the S378, S380 and S385 balance shoes.

Handy Person from Florida

Mar 21, 2023 2:27 pm

Definitely less than 1". Maybe 15/16". Thank you. Pics attached.

3 user uploaded images

Jasmine from SWISCO

Mar 22, 2023 8:34 am

Thanks for confirming. It looks like you have our 15-029 shoe, so these will need to be custom balances.

I'll need to know the exact number of balances you're looking to order so that I can get an order link made up for you. There is an order minimum of (2) balances per custom order.

Quick Learner from 34287 Florida

Mar 30, 2023 10:51 am

I also need these plastic parts. Can you ID them? Pic attached.
Thanks

1 user uploaded image

Jasmine from SWISCO

Mar 30, 2023 2:25 pm

Take a look at our 18-180. I am confident this is the replacement you'll need based on the design. Look over the dimensions to confirm that this is the right fit.

Detail of 18-180

Side view of 18-180

Quick Learner from 34287 Florida

Apr 3, 2023 11:15 am

Yes, looks right.
I would like to order 2 balancers and 2 top sash guides.