Ply Gem Contractor Window. broken balance shoe. not 15-195B .

Home Owner from ohio
Photos show actual balance shoe beside 15-195B which does not fit.
Can you help me find the correct replacement part?
4 user uploaded images
3 Replies
Home Owner from ohio
3 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

I'm afraid we don't sell your exact shoe. We have the 15-236 but it doesn't have an open cam like what you need. What I mean by that is, it doesn't have a hole in the back side of the cam. That may seem like a small detail but it is important. 

The only thing we can offer is an all new Series 795 balance along with the 15-195B shoe (sold separately) which you can install on the Series 795 after you receive them. I know that's not an ideal solution but it is our only option.

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