Ply Gem Contractor Window. broken balance shoe. not 15-195B .

A home owner from ohio says:
April 22, 2023
Photos show actual balance shoe beside 15-195B which does not fit.
Can you help me find the correct replacement part?
Thumbnail of the uploaded file named window nameplate crop.jpg
Thumbnail of the uploaded file named back.jpg
Thumbnail of the uploaded file named front.jpg
Thumbnail of the uploaded file named Side.jpg
A home owner from ohio says:
April 22, 2023
Thumbnail of the uploaded file named Balance front.jpg
Thumbnail of the uploaded file named Balance back.jpg
Thumbnail of the uploaded file named Balance end.jpg
Profile picture of Emily
Emily from SWISCO responded:
April 24, 2023

Hello there!

I'm afraid we don't sell your exact shoe. We have the 15-236 but it doesn't have an open cam like what you need. What I mean by that is, it doesn't have a hole in the back side of the cam. That may seem like a small detail but it is important. 

The only thing we can offer is an all new Series 795 balance along with the 15-195B shoe (sold separately) which you can install on the Series 795 after you receive them. I know that's not an ideal solution but it is our only option.
1-1/4" T-Lock Balance Shoe, Open Cam
1-1/4" T-Lock Balance Shoe, Open Cam
15-195B
$1.97
1-1/4" T-Lock Spring Shoe, Closed Cam
1-1/4" T-Lock Spring Shoe, Closed Cam
15-236
$2.20
How to Install a T-Lock Shoe on a Channel Balance
How to Install a T-Lock Shoe on a Channel Balance
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.