Plygem window parts

A quick learner from USA says:
The windows are PlyGem CertainTeed. The label reads June5,2008 1104380940011800000. I have ordered 409 series 170 coiled balance springs from you in the past for these windows. I had a representative from Ply Gem Windows look at them, and although the parts will not be covered under the warranty, he did give me a list of items to order. I will need your help in identifying exactly what to order, but he said I need 8 pivot bars, 8 coil balancers, and 8 housing cam assemblies. I have included some photos to show the problems we are having with the windows. I appreciate your help and letting me know what parts to order. Thanks, Judy
User submitted photos of window hardware.
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Paul from SWISCO responded:
For your pivot bars, I would recommend our 26-175 pair. I'm not sure if the coil springs will be the same strength as what you bought before, but see our S170-409 to start out. Each of these springs can carry 9 pounds, individually. I think the housing you're talking about is the 15-192 pivot shoe. Finally, I'm not sure if our 26-148 will fit your old vent latch. You will need to measure your old one to confirm.
A quick learner says:
Thanks for your help. All suggestions worked except for 26-148 vent latch..we need a longer one. Any suggestions? Also, are the CertainTeed top tilt latches available in beige?
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Tom from SWISCO responded:
The only other part that may work is our 26-387. This mounts directly to the frame, which you can see demonstrated in the video below. I'm afraid we don't have an exact match for this longer vent latch.
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