Hello,
I moved into a house where pretty much all the vertical sliding windows are very difficult to operate. The main issue is pushing it down after it's up. I don't know what to do but feel fortunate now to have found this website with great customer service. After looking at some of the videos here, I think I need new channel balance for all the windows, but not sure. None of them have the take out clip, so I ordered a bunch from your site already. To be honest, I'm not sure if that's what I need and if this is the type of window that uses channel balance. Could you please help me take a look at the pictures and let me know? What do you think could be causing the difficulty is pushing the windows down? Thank you.
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Tom from SWISCO responded:
October 22, 2021
Unfortunately, I have no idea what kind of balance you have based on these photos. It's not possible to ID a balance while it's still in the window. In order to help, we need to see yours out and without obstruction. The video below will explain exactly what we require to help. |
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Tom from SWISCO responded:
October 25, 2021
Oh, I see. Sorry for misunderstanding. Looking over your photos, you are likely missing your clips, yes. They would install in those two slots you see above the balance itself. As for them missing in every window in the house, that just means the original installers never put them in to begin with. I know that seems crazy but it happens all the time. They were probably in a rush and skipped a step to get the job done on time, or they didn't have them on hand and decided to simply not do it. If you knew how many cut corners I saw on a daily basis, it would knock your socks off. This kind of thing is more than normal, it's downright common. In your case, the take out clips you may need could be our 16-002. Review our dimensions to confirm that the width of the clip, at least, will fit in the holes. Just keep in mind that for this kind of thing you won't really know for sure until they're in.  |
