Purchased S380-29" but can't fit my window

Question

Purchased S380-29" but can't fit my window in. Upon comparing it to the original channel (see images), I noticed that the ones I purchased are at least 2 milimeters deeper. How do I go about getting the correct one?

Casey · Accepted Answer

Hello,

We'd be happy to help but we'd like to confirm if the problem is that the metal channel won't fit into the track or that the sash won't install once it's there? We just want to make sure that the balances that we recommend won't have the same issue.

Since you mentioned that the balances shoes are 2mm deeper, the odds are that you need balances with the 15-029 shoe attached. We can supply this configuration but it would need to be a custom order. To get started, take a look at the image below to confirm that the 7/8" depth matches your original fitting.

We'll also need to confirm the stamp code printed on your original balance channel. Thank you.

Dimensions for 15-029