Question about installing S795-14D

Home Owner from Sacramento, CA

Dec 31, 2018 9:58 pm

Hi, I purchased two S795-14D balances to replace my existing ones. I have received the new ones, but the old ones have a hook where it goes into the wall. The new ones do not. Do you have an adapter for this or are there instructions to install it?

Thank you.

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9 Replies

Bob from SWISCO

Jan 2, 2019 8:43 am

Thanks for contacting SWISCO. I am very sorry to see you're having trouble installing the S795-14. Honestly, we usually have a Series 795 balance with a hook like yours custom made. There may, however, be a way around this. Could you show us a photo of the hole in which the hook installs? Depending on it's shape, we have a few different solutions we can try. Thanks.

Home Owner from Sacramento, CA

Jan 2, 2019 12:33 pm

It's a small rectangular hole.

Bob from SWISCO

Jan 2, 2019 1:01 pm

Okay, great. This is what we were hoping. Give a look at our 26-200 screw plug. This should pop into the hole, and you can then screw in the new balance as normal.

Home Owner from Sacramento, CA

Jan 2, 2019 7:35 pm

Is there an Up/Down designation on the 26-200 or does it not matter?

Thank you.

Home Owner from Sacramento, CA

Jan 2, 2019 9:17 pm

In addition to the orientation of the 26-200, how deep is the screw supposed to go? The hole is about 1/2" deep before it hits some sort of plastic(?) backing on the window jamb. Would I just get a 1/2" or 3/8" long screw?

Thank you.

Bob from SWISCO

Jan 3, 2019 3:28 pm

I don't believe that the orientation of the 26-200 matters. As for screws, it's designed to work with #8 X 1/2" pan head screws like our 33-022.

Home Owner from Sacramento, CA

Jan 8, 2019 10:37 pm

Just reporting back. It works! Thanks for the help!

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Bob from SWISCO

Jan 9, 2019 9:24 am

Awesome! Thank you so much for confirming that this setup worked, and of course thank you once again for your business. It means a lot to us. Please let me know if you ever need anything else!