Jasmine from SWISCO responded:
May 23, 2023
Thanks for writing in! Your channel balance is either the S380-29 with a 1" shoe or the S385-29 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement. You'll need to select the 2830 stamp for a 16 to 23lb window. Comparison of the S380 and S385 balance shoes.
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