Thanks for writing in! I am confident that we can provide you with a replacement balance, however, to be absolutely sure, I'll need to see a photo of an undamaged balance removed from the window.
I am specifically looking to see any attachments that may still be in the window channel, possibly connected to the bottom of the sash.
Let me know if you have any questions.
It looks like you have a custom style version of our Series 770 channel balance which is made with the heavy duty pointed hook, part 62-105. I'll need to get a custom order link made up for you to get the correct balances made however, I would like to confirm a few things before doing so since custom orders are non-refundable and non-returnable.
Please confirm the length of the metal channel as well as the exact weight of the window. Unfortunately, I am unable to accurately cross-reference the provided stamp.
This hook is compatible with the 15-105 pivot shoe.
Thanks for confirming. I've just sent over a link with a quote for (8) of the requested balance. These will have a 22D stamp for sash weighing between 21 to 24lbs.
You may use this link to review the pricing and to place the order from your online cart.
Let me know if you have any questions.
