Replacement Balance Needed

A home owner says:
August 23, 2019
Numbers and letters on the part are :
19. 4 EU. CMC. 4

Hoping I can find a replacement part for this my window cleaner that discovered this was broken said that it needed a 385 1930 part but when I go on the website I don't see that option

I appreciate your help and thank you in advance for any assistance you can provide !
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Bob from SWISCO responded:
August 28, 2019

Thanks for writing in. Just confirm that the metal channel, not including the nylon fittings at either end, is 20" long. If so, see our S385-20. Based on your stamp code, I think you'll need a stamp option of 1940 for this balance. Let me know if you have any other questions.
20" Series 385 Channel Balance
20" Series 385 Channel Balance
S385-20
$9.38
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