Replacement Cleat for Double Hung Windows

A quick learner from Dallas, TX says:
Hi, looking for replacement 'cleats' if that's the right word for them...this part anchors one end of a spring and, no surprise, the plastic eventually snapped under the tension. The measurements of the cleat are 2 + 7/16 (L) x 9/16 (H, at tallest) x ½ (W). Pulled from the channel of a BiltBest Aluminum Clad double hung window, circa 2008. Ideally, there's a compatible metal part that would be available...

I'd also appreciate at least knowing the name of the part that I'd call a pin that is featured in one of two 'pin' photos and is missing in the second...need to replace that too...

Thumbnail of the uploaded file named Cleat Two.jpg
Thumbnail of the uploaded file named Cleat One.jpg
Thumbnail of the uploaded file named With Pin.jpg
Thumbnail of the uploaded file named Without Pin.jpg
Thumbnail of the uploaded file named Still intact cleat.jpg
Profile picture of Casey
Casey from SWISCO responded:


Your photos look like our 15-104 Caradco friction shoe, which is commonly used with our 20-016 tilt pin. Take a look and see how our dimensions match up to your original hardware. Thank you!

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at