Replacement Parts For Tilt Window

Thanks for posting. The Spiral Balance appears to be our 600-28 with a Blue Tip. For a charging tool, see the 75-006. For a 1/2" thick Pivot Shoe that is 1-1/4" wide, see our 15-046. Finally, see the video below that shows how to remove a pivot shoe via a cutout method. 

If the window sash is dropping, add tension by rotating clockwise; don't exceed more than two full turns at a time, and do both sides equally. Repeat process once if needed. If sash is pulling up, then there's too much tension, and you should rotate the rod counter-clockwise one turn on each side. If the window is stable and can open and close smoothly, then you've hit the right amount of tension. 

I wouldn't advise going more than six or seven total turns, personally. At best, it's redundant at that point. At worst, you'll break the balance.