Casey from SWISCO responded:
November 16, 2022
Hello, The old-style crossbow balance shown in your photos is no longer available but you can follow the conversion video below to use our S795 balances as long as your spring has a diameter of 1/2". Take a look and thanks for posting! |
Casey from SWISCO responded:
November 21, 2022
I'm sorry to hear that the balances that you purchased didn't work for you. We can provide replacements with a 3/8" diameter spring, but it will need to be a custom order. Just let us know how many you would like to order, with the minimum order being two. I also see that you choose a strength option for a window sash between 6 and 11 lbs. Please confirm that your sash falls within this weight range. In the meantime, you can find our return policy for the S795 balances that you purchased here. Thank you. |
Casey from SWISCO responded:
November 22, 2022
I'm sorry for the confusion but could you provide us with the exact weight of the sash? Since the custom balances have a different weight system than the S795 balances that you purchased, we'll need to make sure that the new balances are calibrated correctly to support your window. |
Casey from SWISCO responded:
November 23, 2022
Great, we'll work on getting your order link and price quote together for you. We will need to confirm the price with our inventory manager, so we will have your order link ready early next week due to the holiday. We appreciate your patience and have a great Thanksgiving! |
Casey from SWISCO responded:
November 28, 2022
Thank you for your patience over the holiday weekend. We just sent over an order link and price quote for the balances you've requested. Take a look and let us know if you need anything else. |
Casey from SWISCO responded:
January 10, 2023
That's great to hear. We just sent over an updated order link and price quote for twelve more balances with the same 26A strength option. |