Bob from SWISCO responded:
February 21, 2019
Hi, Lisa. Numbers on different parts actually aren't as useful as seeing the different components removed from the window. If your having trouble opening and closing your window, you may need to replace your window balances. The balances are spring-loaded mechanisms on either side of the window sash; they are what allow you to open and close the window at will. We will need to see them removed from the window to help you identify what you need. However, if your window is 'sticking' also, you may wish to try spraying your window jamb with a silicone spray. This can sometimes smooth out the window operation. |
Bob from SWISCO responded:
February 22, 2019
Hi LIsa, OK, we're getting there. The stamp number you cite actually won't help us just yet--the stamp options indicate the amount of weight the balance is meant to support. But first, we must identify the kind of channel balances you have. The best way to do this is to remove them from the window and provide us pictures of the nylon attachments at both ends of metal channel. In addition, if you could measure the length of the metal channel, not including the end attachments, that would be very helpful as well. Keep in mind these balances might be different kinds and lengths for different sized windows. If you need help fully removing the balances from the window, see the video below. See the second video for more details on how to identify your channel balances. |
Bob from SWISCO responded:
February 27, 2019
It does, yes! I've narrowed down the list of replacements to a mere two balances: the S380-24 or the S385-24. The only difference between these two parts is the size of the bottom nylon shoe; the S380-24 uses the 15-005 shoe, which is 1" deep, while the S385-24 uses the 15-004 shoe, which is 1-3/32" deep. All you need to do is measure your old shoe to confirm the better match. That's not something we can eyeball from a photo, since the difference is so slight, but it is an important difference so measure your shoe as carefully as you can. Make sure to account for wear when you measure; that is to say, the depth of your shoe may be less than what it once was. Use your best judgement. Regardless of which balance you go with, you'd also want to select the 2320 option when prompted. |