Replacement parts for the knob and opening mechanism (attached to metal frame)

Home Owner from Upstate New York
May 24, 2023 2:12 pm
Tenant had disabled the knob and it was unturnable and had to be removed. I need a replacement part. The window trim(wood) can be replaced as well.
B82BF6C7-1B88-46CC-9486-C5345241FE7A 0B613C1D-D3FC-4171-8FC2-84C6DDC92530 36A3C2BD-655A-4BC4-AE02-2AB714E8EEF1 3B68F3B6-63F8-4402-A4E5-F03EBB121490 33BD35B7-ED59-45C5-A12A-F9E42E5C89C7
5 user uploaded images
5 Replies
Casey
Casey from SWISCO
May 26, 2023 12:04 pm
SWISCO
EXPERT

Hello,

I would recommend starting by comparing the 38-056 and 38-057 sash locks, which are used with the 38-135 keeper, to your assembly. 

As for the operator, would like the see the top of the base, as well as a detailed photo of the fitting attached to the end of the arm that attaches to the sash. From there, we will be happy to research your replacement options. Also, please note that the sill trim is not something that we would be able to supply and would be specific to the manufacturer. 

Alternate image for 38-057
Alternate image for 38-057

Alternate view of 38-057
Alternate view of 38-057

Alternate image for 38-135
Alternate image for 38-135

Home Owner from Upstate New York
May 26, 2023 1:19 pm
Hello Casey, unfortunately we got rid of the operator and its base, the sash locks seem to be fine and not in need of a replacement. So I do not have an arm to show
Casey
Casey from SWISCO
May 26, 2023 2:00 pm
SWISCO
EXPERT

Unfortunately, we can't be sure without seeing the entire assembly but it does remind me of either the 39-390 or 39-389. We can't make any guarantees but review the dimensions below to see if one of these replacements might work for your application. 

Dimensions for 39-390
Dimensions for 39-390

Dimensions for 39-389
Dimensions for 39-389

Home Owner from Binghamton New York
Jun 13, 2023 11:28 pm
My window length dimension is about 30 to 31 inches across, how do I determine what size of operating arm I need for a crank type of operator
12E33B86-4DCA-4702-B000-F34A57F64E64 7B2B9862-811E-427D-8410-F16579915722
2 user uploaded images
Casey
Casey from SWISCO
Jun 14, 2023 1:17 pm
SWISCO
EXPERT

This appears to be the same window shown in your original post, which also included photos of the operator. Unfortunately, we can't determine the size needed for your window without the original operator to compare to the dimensions of the 39-390 and 39-389 shown in our last response. With that being said, you are welcome to order both options and send back the incorrect one. Our return policy can be found here

Products and resources found in this discussion
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.
Need help identifying your part?
Send a photo or description to our Parts Experts!
Identify Your Part
SWISCO Part Experts