Replacement parts help please

A home owner from Citrus Heights CA says:
Hello, I am trying to replace 4 pivot bars and 4 shoes for this tilt window. The parts I previously ordered are not correct. Can you help with just the picture I uploaded or do you need more information?
The parts I have out of the window are broken or the plastic crumbled. The parts still in the window are also broken but I need a vinyl spreader to get them out.
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Emily from SWISCO responded:

Hi there!

Start by taking a look at our 26-272, 26-360, 26-415 or 26-452. Carefully look over the dimensions for each and compare them to an undamaged pivot bar, if possible, to see if any match what you need. For your pivot shoe, do you have an undamaged version you can remove and show us? We'll also need you to write out its thickness and width. 

As for how to remove the pivot shoes, take a look at the videos below and let me know if this helps. For jamb spreaders, see our 75-069.

26-272 : 3
3" Pivot Bar, Weathercraft
26-272
$2.27
VIEW >
75-069 : Jamb Spreader Set
Jamb Spreader Set
75-069
$156.53
VIEW >
26-360 : Tilt Sash Pivot Bar, 2-1/2
Tilt Sash Pivot Bar, 2-1/2"
26-360
$1.96
VIEW >
26-415 : Tilt Window Sash Pivot Pin, 3
Tilt Window Sash Pivot Pin, 3"
26-415
$2.10
VIEW >
26-452 : T Bar Pivot
T Bar Pivot
26-452
$2.07
VIEW >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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