Replacement parts sent may not be right

Quick Learner from USA
I ordered 39-094. I do not think this is the correct replacement.
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4 Replies
Tom
Tom from SWISCO
SWISCO
Expert

I agree, that track doesn't appear to match what comes with the 39-094 kit at all. The problem is that I've never actually seen your track before.

How about the operator? Is that a match, at least? If not, can you show me some photos of that, as well? 

Quick Learner from USA
Thanks for responding. I think I did send a pic of the track, but I'm sending to you. Did you see the pics of an Anderson printout that I sent as well (the one my handyman thinks is a better fit)?
4 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

Thanks for these new photos. This is the first time I'm seeing any of these, but they're very helpful.

What you have here is a very old style Andersen operator that has not been made in a long, long time. I actually don't know of any modern part that works as a replacement, if any indeed exist.

The two best options you have available to you are going to be the 39-094, which you already have, and then maybe the Truth brand 39-365 as well as the 39-504 track (sold separately). It's important to note that you probably won't get either to work on this window without significant alteration.

These windows are just too old. It's going to take some creative work to get anything to install, and even after that there's no guarantee that a new replacement system will function. I highly recommend having a professional try to do it for you.

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