|
Emily from SWISCO responded:
June 3, 2021
Hi there! Could you remove your pivot shoe from the window and show us? We would like to know the thickness and width as well. Thank you! |
|
|
Emily from SWISCO responded:
June 7, 2021
Take a look at our 15-046 pivot shoe. Carefully review our dimensions and compare them to yours to see how they match up. You can use this thread to reply to us. What are the issues you found? |
|
|
Emily from SWISCO responded:
June 16, 2021
To answer your first question: Not all top sashes are made to move, but it's possible that this is one of those situations. Some top sashes are fixed in place and that's that. As for your second question, I'm going to have our senior experts take a look and see if they have any tips. We'll reach out as soon as more information is available. Thank you for your patience! |
|
Dave Sr. from SWISCO responded:
June 17, 2021
I'm not sure if your window sash is a mechanical type sash that has screws at the corners that hold it together or a welded type sash. If it's a mechanical type sash, you can take the bottom rail off of the top sash and see if there is a type of "stiffener" bar inside. If there is, you can try bending the metal bar in the other direction to keep it from sagging. If there is no stiffener bar in the bottom rail, you'll need to purchase some type of metal length that will fit inside and you can use that as your stiffener bar. If it's a welded type sash, there's really not too much you can do. Take a look at the 90-058 keeper shims, these might help with locking the window and would go under the keeper. Take note, the hole centers might not match up to yours and you will need to use a drill to drill new holes in the shim. |
