Replacement shoe

A home owner from Oregon, Ohio says:
I am looking for a replacement part for my double hung vinyl window. The metal shoe in the part broke and the window will not lock in and won't stay open. If a replacement part can be found that would be great but most importantly how to remove the broken part and replace with with a new one.

Thanks for your help.
Thumbnail of the uploaded file named AAC6A64B-A9C1-413F-B249-52D52C4E0468.jpeg
Profile picture of Tom
Tom from SWISCO responded:

Hi there! I believe that you can use our 15-215 shoe as a replacement for your original. Look it over and let me know if you agree.

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.