Replacement window balance shoes

A home owner from USA says:
July 23, 2019
I am looking for replacement balance shoes for a Milgard window. The balance is a 25-5 and 26" in length. The sash is 24lbs. Photos of the broken balances and shoes are attached. It looks as though a metal clip is also needed between the shoe and the balance. This part is also needed as it's missing on other balances that broke.
Thumbnail of the uploaded file named 20190722_143504.jpg
Thumbnail of the uploaded file named 20190722_143855.jpg
Thumbnail of the uploaded file named 20190722_143929.jpg
Thumbnail of the uploaded file named 20190722_143934.jpg
Thumbnail of the uploaded file named 20190722_143917.jpg
Profile picture of Paul
Paul from SWISCO responded:
July 29, 2019

Many thanks for your correspondence. The pivot shoe looks like our 15-231. If your tilt channel balance is broken, I believe you ought to be able to use our S770-26 as a replacement. For a 25 lb sash, use a 26D spring weight. 
26" Series 770 Balance
26" Series 770 Balance
S770-26
$12.59
Corner Locking Pivot Carrier, Natural
Corner Locking Pivot Carrier, Natural
15-231
$2.67
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.